Refund Policy

At Flysocial, we strive to deliver top-quality products and experiences to our creator community. Due to the nature of our platform—where products are often offered as part of exclusive campaigns or redeemed via Cashpoints—our refund policy is structured as follows:

Eligibility for Refunds
Refunds are only issued under the following conditions:

• You received a damaged, defective, or incorrect product.

• Your order was not delivered within 15 business days from the date of dispatch.

• A digital voucher/code failed to activate or was invalid.

Refunds are not applicable in these cases:

• Change of mind or personal preference.

• Delay due to incomplete/incorrect shipping information provided by the user.

• Products redeemed through full Cashpoint payment unless defective or damaged.

Refund Process
To request a refund:

1. Contact our support team at support@flysocial.in within 48 hours of receiving your item.

2. Include your Order ID, clear images of the issue, and a brief explanation.

3. Our team will review and approve/refuse your request based on the claim.

If approved, you will receive:

• A full refund to your original payment method, or

• Equivalent Cashpoints credited back to your account

Refunds are typically processed within 7–10 business days after approval.
Non-Refundable Items

• Products marked as “Final Sale” or “Non-Refundable”

• Digital goods once delivered

• Products without original packaging or tampered seals

Disclaimer
Flysocial reserves the right to refuse refunds for any claim that does not meet the conditions outlined above. We are not responsible for delays, damage, or loss caused by third-party logistics or courier partners.
By using our platform and placing an order, you agree to comply with our Refund Policy and accept our decision on refund eligibility as final.